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5 Tools you need for remote employee training

If you’re running a business with German customers, perhaps you’re thinking of outsourcing to a German-speaking contact center to provide better services to your market. However, this doesn’t mean that you’re completely free of all management-related responsibilities.

For instance, employee training would remain a major component of offshoring. When you outsource to a bilingual call center, you must also make sure that your agents have the tools and resources they need to serve your customers better. Read more

Does your call center know the German customer?

When you hear the word “competition,” you’re probably not thrilled. However, it’s something you can’t really avoid. Competition exists everywhere in the field of business, but it doesn’t mean that you’re automatically doomed to fail when going against other brands. In fact, it presents entrepreneurs an opportunity to differentiate themselves from other firms. Read more